We hope you are as stoked for the new Direct Delivery packaging as we are, though we understand that the transition means that some customers will be left with a bag (or in some cases, multiple bags) and questions on what to do with it.
Note, we will be rolling out the new boxes beginning Thursday, June 7th in DC and LA, with San Francisco starting Thursday, July 12.
We have a few options for folks:
If you'd dig the bag, feel free to hold onto it, free of charge. The insulated bags are great for beach trips, camping, and summer BBQs.
Leave it out at your next delivery
If you have a Recurring Order, our drivers will be happy to pick up the bags through June 28th.
Schedule a bag pickup
For San Francisco customers, if you had a One-Time Order or recently canceled your order, you can schedule a bag pickup. Our crew will be available to pick up your bags through July 30th. Note, scheduled bag pickups are subject to availability.
We are no longer taking bag pick-up in the Los Angeles or Washington, DC areas.
If you have any questions, feel free to reach out to our Customer Service Crew!