For customers who have their orders shipping via Fedex or Ontrac.
Due to our extensive testing with our cold keeping, we are confident your meals will arrive fresh upon delivery. Our packaging is designed to maintain safe temperatures throughout the shipping process.
As always, if the ice packs have mostly thawed upon arrival we recommend not consuming the meals out of an abundance of caution. If you have any concerns about the condition of your order upon delivery please don't hesitate to reach out to us directly and we will be happy to assist Hello@territoryfoods.com.